Terms & Conditions
Please read these terms and conditions carefully before you start to use the site. By using our site, you indicate that you accept these terms and conditions and that you agree to abide by them.
This site is owned and operated by Fragrance and Glamour (‘We’) are a company registered in England and Wales under company registration number 11163986. Our registered office is 127 The Royal Arcade, Lord Street, Southport, PR8 1PU, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website please contact us at firstname.lastname@example.org
ORDERING FROM US
The prices on our website are inclusive of VAT at the current rates and are correct at the time of entering information.
All prices are in UK Pounds sterling.
All photos are used for illustration only.
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because any of the information you provided to us is incorrect. If it is not possible to obtain full payment for the goods from your account then we have the right to cancel the order. This does not affect any other rights we may have.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide via the order form. Our acceptance of your order brings into existence a legally binding contract between us.
If it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock held, we will contact you by e-mail or phone. You will have the option either to wait until the item is available from held stock or to cancel your order.
Goods supplied are not for resale.
DELIVERING TO YOU
Due to the nature of our product, your order may have to be split into two or more parcels and it might not be possible for us to deliver to some locations.
Standard delivery charges are set out under the Delivery & Returns section on our website.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.
You will become the owner of the goods you have ordered when they have been delivered, at that point, they will be held at your own risk and we will not be liable for their loss or destruction.
If you have received a faulty item or the wrong perfume by mistake you have 28 days to get a refund or a replacement.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us by e-mail at email@example.com of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be:
to make good any shortage or non-delivery; or
to replace or repair any goods that are damaged or defective.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
RIGHT TO CANCEL
You have the right to cancel the purchase of a good without having to give a reason at any time within the ‘cooling off period’ of fourteen working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under a duty to retain them and take reasonable care of them. You must send the goods back to us at Fragrance and Glamour, 127 The Royal Arcade, Lord Street, Southport, PR8 1PU, UK at your own cost (unless we delivered the item to you in error or the item is damaged or defective in which case we will refund you the cost of returning the item via Royal Mail second class recorded delivery), as soon as possible once you have cancelled the contract.
You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost package you will be responsible for claiming from your delivery company – so we recommend sending the package using Recorded delivery.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as we receive the returned goods and within 30 days of your cancellation.
We reserve the right to cancel the order if:
we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area; or
one or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
For Royal Mail UK deliveries, your order should arrive within 2 – 3 working days, although we ask that you allow 14 days for delivery. If your order does not arrive within 14 working days, we will place you a refund. Please allow 14 days for delivery before contacting customer services via our contact form.
If we have tried to deliver your parcel and no one was there to sign for it and receive it, it will be kept at your local Depot for 18 days, if it hasn’t been claimed it will be returned back to us so if you would like it to be redelivered there will be an extra Postage charge applied of £5, if you wanted a refund instead of resending we will need to cancel out £5 for packaging and postage charges and refund the remaining amount.
*Please note that in the event of Royal Mail Strikes/Non-working times and adverse weather conditions, we cannot guarantee delivery times and we cannot refund any orders that have already been despatched/ordered, until they arrive with you. In the event of a lost/missing delivered parcel, we will only be able resend the order.
All notices you send us must be sent to firstname.lastname@example.org We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, except where we have re-published and credited content belonging to other people. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
ACCURACY OF CONTENT
We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
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