DELIVERY INFORMATION
Presently Fragrance and Glamour ONLY ship to the UK – any orders placed outside England, Scotland, Wales & Northern Island will be subject to a refund charge.
All orders placed before 4 pm Monday – Friday will be dispatched the next working day.
Due to the nature of our product and current postal restrictions your order may have to be split into two or more parcels.
These prices are fixed regardless of how much you order, which means shipping two or three bottles costs the same as shipping one bottle.
How long will it take for my package to arrive?
For Royal Mail UK deliveries your order should arrive within 2 – 3 working days, although we ask that you allow 14 days for delivery. If your order does not arrive within 14 working days, we will place you a refund. Please allow 14 days for delivery before contacting customer services via our contact form.
*Please note that in the event of Royal Mail Strikes/Non-working times and adverse weather conditions, we cannot guarantee delivery times and we cannot refund any orders that have already been despatched/ordered, until they arrive with you. In the event of a lost/missing delivered parcel, we will only be able resend the order.
We are sorry but we are unable to accept responsibility for any delay in delivery.
Failed delivery
If you entered details incorrectly or failed to receive the parcel and the item is returned you will be charged £5.00 for extra delivery costs.
Returns / changed your mind? – 14-day money back guarantee
If you return an item due to a mistake you have made or you are not happy with the smell and you want to exchange it for another item, you will be charged £5.00 for the extra delivery costs.
We are very confident that you will be delighted with your purchase, but we also realise that purchasing fragrance from a website, without having tried it first, can be quite a gamble. Therefore, if your purchase arrives and it’s not quite what you were looking for, you can return any item for a full refund or exchange within 14 days.The cost of returning the product to us will not be refunded. Fragrance and Glamour will not refund or accept returns, in any case, any 2ml perfume samples.
Simply email us at fragranceandglamour@hotmail.com with ‘I’ve changed my mind’ in the subject line.
Please include your order number in the email. Once you have emailed us, send back the item to the address below within 14 days of having received your order. The cost of returning the product to us will not be refunded. Please mark your order number clearly on the back of the package that you send back to us.
Return address
Customer Returns – I’ve changed my mind
Fragrance and Glamour
127 The Royal Arcade, Lord Street, Southport, PR8 1PU, UK
(Please mark your order number clearly on the back of the package that you send us)
Faulty Goods
All Fragrance and Glamour products go through a rigorous quality checking process as part of the service we offer to you. Therefore it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified. The cost of returning the product by Royal Mail second class recorded delivery will be refunded. Simply contact us as soon as you notice the fault using our contact form with ‘Faulty’ in the subject line and include details about the fault. Please include your order number in the email. Once you have emailed us, send back the item to the address below. Please mark your order number clearly on the back of the package that you send back to us.
Return address
Fragrance and Glamour
127 The Royal Arcade, Lord Street, Southport, PR8 1PU, UK
(Please mark your order number clearly on the back of the package that you send us)
Signatures are recommended when returning goods
You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost parcel you will be responsible for claiming from your delivery company – so we recommend sending the parcel using a recorded service.
Refunds
Once your item has been returned and we find everything is as expected (whether the item is faulty or sent back to us as part of the 14 Day Money Back Guarantee) we will credit the full purchase price back to the card you used to make the purchase. If the item is faulty, we will also credit the cost of returning the product to us by Royal Mail second class recorded delivery.
If you have any further questions that have not been answered here then please don’t hesitate to contact us.
More details on all these subjects are included in our Terms and Conditions so please ensure you read them before placing an order.
If an item has been sent back as (faulty/damaged/incorrect by us) we will check it thoroughly and refund back the postal money you have incurred by sending it back to us, including offering a full refund or a replacement at no extra cost to you the buyer. However if the item was found to be not (faulty/damaged/incorrect by us) or you have changed your mind will not cover the cost of sending it back to us. In certain circumstances, a small fee may be charged of an amount sufficient to cover actual losses that directly result from your cancellation, if a service has been provided or we’ve sourced your item for you.
Returns Policy
Please check deliveries as soon as it arrives as any problems need to be reported within 72 hours of the item being received. All items can be returned at the customer’s cost within 14 days of the delivery date. Shipping costs are not refunded. Orders returned after this date or in a different condition to how the item was sent are subject to restocking fees.